12 Feb 2023
We did this tour in Jan 23, just got back. First 2 weeks was excellent. Great group of eclectic, insane, funny and lovely people. Runty our tour guide went to great lengths to ensure he accommodated our every need despite little support or guidance from Hakka. He bent over backwards to please us and provide alternative activities when planned ones were cancelled.
Cancelling the glamping was super disappointing and totally inappropriate of Hakka especially as it had been sold as a highlight of the trip. The compensation offered was insulting but Runty took it upon himself to try to make things better.
The second 2 weeks of the trip was a disaster weather wise, we didn’t get to do the planned activities so very disappointing. No one’s fault but again Runty tried to make the best of our trip offering alternatives he personally knew about. Hakka was calling on him for advice to advise other trip leaders.
Overall Hakkas administration of the tour was poor, the bus itself was a banger, not good enough to transport people on a tour that cost as much as this and the accommodation was not consistent. I believe Runtys resourcefulness saved the day for us all but probably wouldn’t book with a company that sub contracts to Hakka again.