05 Apr 2024
What happened to Charlotte in the previous review is EXACTLY what happened to me. Even down to asking the tour guide where the meeting point at Parc Guell was and her being quite short and unhelpful. It literally was like she was punishing me for not having paid extra for the transport.
I had to ring the provider which obviously cost me in foreign charges and, having walked to Parc Guell myself, it turned out I was at the wrong entrance and only had 15 minutes to rush to the correct meeting point.
The Sagrada tour was OK but felt quite rushed and I found it quite difficult to understand the guide.
The Parc Guell tour (once I got there!) was fine as well but certainly not worth the extortionate cost.
I contacted Amigo Tours to complain and request a partial refund and all I got in response was
'Unfortunately we are unable to proceed with the refund, as the tour operated normally and without any problems.
We will send you the detailed meeting point by email, with or without transportation booking.'
I then contacted GetYourGuide who I booked through and they said they had the same response from the provider but as a goodwill gesture they (GYG not Amigo) offered a partial refund.
AVOID AMIGO they are rude, unhelpful and do not care about the customer at all!