04 Apr 2024
If I could leave a zero, I would. We tried to contact the tour operator for a couple days before to confirm our hotel pick up. No response. I called Viator and they said that yes, my hotel was on the list. Stood outside for close to an hour... guide never showed up or made any attempt to contact us. Viator said tpur operator phone number was disconnected. This is FRAUD. Per tour operator instructions, we also purchased palace tickets which went to waste because we weren't there at assigned time. I have lived Viator in the past, but this has me rethinking. We canceled our next Viator tour because we were afraid we could not rely on it actually happening. VERY DISAPPOINTED.