03 Apr 2023
Great customer service from this company. We booked a couple of weeks ahead of our arrival and unfortunately the weather was not looking great. The team contacted us via the booking system and via SMS to reschedule and the captain phoned us to discuss the situation. Unfortunately the only good day weather-wise was one on which we were unavailable, so the company processed a refund despite the late notice. We passed the vessel a number of times during our stay and it’s beautiful. I look forward to experiencing a cruise with this company on a future visit.