27 Nov 2024
The guide refused to take videos because of "lack of time", even though it was mentioned in the tour description that photos and videos were included. No water or ice cream offered, even though it was also mentioned in the description. Purely false advertisement. Lockers are provided without locks. When asked they said they'd lock them when we start the activity, but there were still no locks when we came back. So don't bring any valuables. The employees were also extremely rude and impatient, yelling at customers when they didn't know how to maneuver the jet ski. At the end of the tour, the guide takes your phone to go to their Google page and literally forces you to write a review in front of them, which is why they have 5 stars. They show no regard for customer service. We visit Dubai probably once in a lifetime and they don't care about your experience at all, only about time and money.