21 Jun 2025
The transfer was fine and we successfully made it to our hotel in a clean and comfortable van. Initially limited contact from company and expecting to see our name on a board at the port this was not the case. Eventually a representative from the tour company meeting other guests assisted us and advised that our driver had broken down on the highway and would be about 1 hour. He contacted the company seeking information which was greatly appreciated, so thanks to him (I didn't get his name). Once I contacted the tour operator through TripAdvisor app, we received prompt responses and a replacement driver was sent. So after an initial setback company dealt with situation to our satisfaction.