24 Sep 2025
Driver was 45 minutes late to pick up and we showed up at 8:53 for an 8:30 show, then he didn’t have our tickets and we had to wait for him to get it sorted out. We had texted multiple times that we were ready for pickup by 6:45 and didn’t want to be late given the traffic, but they assured us a 7:30 pick up was fine. We sent our location as agreed upon, and sat in the same spot to wait for 1.5 hr. We ended up taking a cab as told then switching to the Viator driver …The whole thing was a bit of a mess, but the man and driver were very kind and did try to make up for it all to get us there to see most of the show. They clearly felt pretty badly and were very responsive with texting throughout.