25 Apr 2023
We were not picked up. Waited at confirmed email pickup location 15 mins prior to time. When we called 30 minute after pickup time we were told we were not there on time. They eventually confirmed we should have been at a different location to the one they emailed to us. We were told we wouldn’t get out deposit back. Highly recommend take a photo of yourself at collection point showing time to ensure you don’t loose your money. Never got to go on tour and wasted 1.5 hours waiting and sorting out.