23 Jun 2025
I used Unitravel’s transportation service recently. The drivers were professional and the rides themselves were smooth and comfortable — no complaints there. However, the experience with their WhatsApp Assistant, Laura was disappointing. The representative I interacted with came across as rude and dismissive. Her tone lacked courtesy and made communication unpleasant. It left a negative impression that took away from what could have been a great overall service. I hope Unitravel works on improving their customer support attitude to match the quality of their drivers. When inquired about the time it took for the driver to arrive for pickup from airport, she communicated, “We can't arrive early and wait too long. You barely gave me any notice.”
Her response was not empathetic at all.