Hin- und Rückfahrt St. Lucia UVF / privater Flughafentransfer

The pick-up at the airport was excellent. The driver was ready and waiting upon our arrival, and they were both friendly and informative. The transfer to the Royalton took about 1 hour and 30 minutes, and the experience was smooth and pleasant. However, when I inquired about the return pick-up time, the driver mentioned that the company would contact us later in the week. Unfortunately, despite our repeated attempts over the last three days to confirm the return trip, we were unable to reach anyone at the company. This included emails, calls, and texts to the local company, as well as attempts to contact Viator, through whom we booked the service. Viator was also unable to reach anyone at Island Tours. Even the hotel staff made efforts to assist by trying to call the company on our behalf, but to no avail. Regrettably, no one came to pick us up for our return transfer, and I was forced to make a last-minute arrangement and pay an additional $150 USD for a one-way transfer. This experience was disappointing, particularly given the initial professionalism shown at the start of the trip. I hope this feedback helps improve communication and reliability for future customers..

DO NOT USE THIS COMPANY!!!!! They will leave you high and dry! The operations manager Carswell Francis sent me an email a day before my arrival to cancel my trip due to ‘no availability’. After many attempts to have my money refunded, they only gave me the run around and sent my many calls to voicemail. Do yourself a favor and call Paw Paw at +1 (758) 520-8448 (via WhatsApp). He offers a MUCH BETTER SERVICE than this one man show of a company!!!!!

We scheduled a quick couple’s getaway over President’s Day Weekend. I mistakenly believed the Hilton property we were scheduled to stay in St. Lucia would be a few minutes away from the airport, but during a final review I discovered it was on the other side of the island. I quickly had to make ground transportation arrangements and chose Island Taxi Private Transfers. Both drivers (KJ) for our arrival and (Kevin) departure were very professional and drove clean and modern vehicles. They had a variety of complimentary drinks and snacks, including beer. It was more like a tour than a taxi ride as we learned about the culture and history of the island and even stopped for photos. Our driver on the return trip encountered heavy traffic and so he took a short cut via a scenic route which allowed us to see more of where the locals reside. Also, I had a question about the return trip and was able to use the text feature and received a response within a reasonable time frame. I would highly recommend this service.