02 Jul 2024
Was running late to the meet up due to issues with the bus, which was 100% my fault not leaving early enough. However, I tried for a long time to reach the guide in an attempt to let them know I’d be late and was looking to meet up with them somewhere along the route so I’d could attend at least part of the tour. The guide ignored my calls and 24 hours after the tour still hasn’t answered my messages. I was only able to reach Viator support who said my refund was up to the guide, and could take several days. Very disappointed.