16 Mar 2023
Our party of 4 toursit were on 14 Asian cruise. We tried to contact the tour vendor before off boarding ship without success to verify day tour. We hope that the guide or someone would meet us outside the cruise line terminal. We waited nearly 50 minutes call the tour company without success. Also, there were about 30 people from different parties looking for their tour guide also. The people I met in similatr situation had the same tour vendor as I. Sad to see so many people trying to figure this out at the cruise terminal as the limited time ticks, and no assistance to be givien. We finally was able to secure a taxi for the day with a person with limited English that did take us around. We were able to get our money back once we did contact Viator. I believe the ventor was YesTaxi or TaxiYes.,,,, If you see them ask for someone else.