02 Oct 2023
It was very interesting to see the small coffee factory and to learn about the different steps it takes from coffee plant to a cup of coffee. The guide and machine operator were both very nice and knowledgeable and it was fascinating to see how every step from roasting to packaging is done by a small team in the same building.
There was some confusion around the offered hotel pick up. We had assumed that this would be by car as we had double-checked total duration of the tour with Viator beforehand and had informed them that we would need to be back at the hotel for airport transfer by a specific time. However, when the tour guide arrived it turned out that the transfer would not be by car but by foot. As we did not have time to walk ca. 5km from the hotel to the factory and back we had to pay $10 extra for transport by car. Please also note that you do not see the Union Café when you book hotel pick up, but you would need to visit it separately before or after the tour.
Apart from that it was a good tour and I would book one like that any time again, maybe then a longer one which also includes visiting places where the coffee is grown and seeing a coffee farm. I would probably ask the hotel directly for tour recommendations then as they are the local experts.