25 Nov 2023
DISAPPOINTED. EMBARASSED. CHEATED. I have literally booked almost 40 excursions with Viator. Do you realize how much effort, money, searching and time that takes for me to find the perfect excursions that my family will enjoy? Up to this point, I have had no problems with booking my travel plans with Viator, this may be the last. For the NYC Combo, I did not receive my lunch/dinner vouchers for Dave & Busters. In fact, they said they never heard of Viator!!!!! We never received the driver for each excursion, which was guarantee when I booked this event! I had to pay for 4 Ubers - finances that I did not plan for!!!! We did not have a VIP Skip the line experience at MOMA. We waited for over 45 minutes to get in at the 12:30pm time that we were given. I chose Viator because you've proven to be such a great partner with travel plans. I am utterly disappointed in how not only me, but how my family was treated. People have asked me how I made my travel plans and I am not referring you. This a clinic in unprofessionalism. You ruined my thanksgiving.