Active Volcanoes Bromo and Ijen - Start Surabaya 3 Days and 2 Nights

Esperienza eccezionale, bellissima alba sul Monte Bromo, veramente suggestiva. Escursione al vulcano Ljen unica, lava blu da vedere almeno una volta nella vita. Tutte le guide locali che ci hanno assegnato sono state davvero professionali e gentili. Hotel decisamente all’altezza. Mull, la nostra guida dell’intero tour, è stato molto professionale, gentile, attento ai nostri bisogni. Ottimo rapporto qualità prezzo. Consigliassimo

Smartine is an organized, honest company but it would be important to offer more information and guidance on the signed tours. I believe that completely without the knowledge of Smartine, a very unpleasant situation occurred with the guide we asked to make the volcano of Ijen. We were sent a polite guide and indeed knowledgeable of the place but his behavior was disappointing; due to the slippery soil I thought to pay a cart offered by the local men for the return if it became difficult for the descent. In view of this, the guide in question asked me to leave with him the value of 500 rupees to pay for the service if I decided to pick up the cart. I began to go down and saw that there would be no problem but the guide insisted very, very, very much for me to hire the service not letting me go down and saying that I would slip; then he talked to a local who had been coming after us since the exit of Jien. My daughter and my sister who were together heard him talking to the local and combining the price of 200 rupees to go down. On arrival, the guide turned his back to me to talk to the local and then told me that he had paid but did not tell me the value is so little returned me the rest.

Organized company, easy communication, lack only more detailed guidance on the tours to facilitate the organization of the trip. Dodo, the driver, very punctual and polite.