06 Sep 2023
This transfer was not what was advertised and not at all what we expected. The transfer was advertised on Viator as a Praiano to Naples airport transfer, but once we were picked up, we soon learned through the driver that we would be picking up another passenger in nearby Positano who would be dropped off at the Naples train station first. When we arrived to pick the other passenger up, she was not yet at her pickup point, so because of the one-way busy traffic in Positano, we needed to do a full loop around the city to make the stop again, which took an extra 20 minutes. Once we arrived again to pick up the passenger, she and the driver began angrily screaming at each other in Italian for 15 minutes (she was upset that he hadn’t waited for her earlier, which he wouldn’t have been able to do due to ongoing traffic). This whole encounter made the rest of our drive awkward and uncomfortable. The worst part was that this awful passenger was still dropped off at the train station before we were dropped off at the airport.
The driver proceeded to drop her off at the train station, which took an extra 40+ minutes out of our drive. The entire transfer took over 3 hours. This was advertised through Viator as a 1-2 hour Praiano to Naples airport transfer. Clearly not the case, as they decided to tack on a train transfer to the trip and waste our time. It was not what we paid for.
The driver himself was somewhat polite and on time to pick us up from our hotel in Praiano. Otherwise, this trip was overall horrific. If we’d known we were going to listen to people screaming at each other and long wait times due to multiple stops which were not indicated on the initial itinerary, we could have just taken public transportation.