06 Nov 2023
SCAM!
Do not book this package through trip advisor, instead go directly to Ripleys and Lovers canal cruises to book. I booked this for my fiancé birthday present in advance for our trip to Amsterdam. As advised on the ticket we arrived at Ripleys at our allocated time slot and showed the ticket which didn’t scan on their systems. Luckily the staff member saw how much we had paid for the tickets and let us through, on the door the tickets are £19pp. Once we were finished there we went straight to Lovers to book a time slot for our canal trip. When we arrived around 3pm he told us there was no time slots left which is no fault of ours and to contact trip advisor for a refund as we were unable to do the canal cruise. I contacted trip advisor straight away that day as proof we didn’t get to do the canal trip. However I was told they wouldn’t be refunding me without any reason. Complete scam, much cheaper to book on the day directly with the company and you will actually get to do what you paid for.