20 Mar 2025
Today, March 20, was a "free ice cream" day. We (myself and my two small children) went to the franchise located at 323 N. Main St., Natick, MA 3 times. The line was too long . After the 2d trip we were told at the window to return before they closed at 9 pm. We returned at 8:47 pm. The manager - male Caucasian about 30s-40s - told us they were closed. When we explained it was not 9 pm and we were told to return before they closed he said that he closed the line for a while, "Come on guys, I already closed the line. We're closed!" Very disappointed, my children turned around. As we pulled away, I rolled down the window and yelled out sarcastically, "Thank you liar!" My son saw him flash us the finger and yell something - very professional