27 Jul 2025
We arrived at the Activities Desk to check-in for our ride, only to be told the ride had been canceled. The attendant said I was emailed regarding the cancellation. I don't view that as acceptable, especially when other communications were via text. I don't check my email on vacation. I pulled up my Outlook account; there was an email regarding the cancellation, with the reason being horse readiness. I asked for clarification from the staff, but received none. As we, and another group, would ride on a shorter trip minutes later, this excuse seems disingenuous. (Of note, this shorter trip was not worth the expense.) Given all the above, we will not be using Ruby's when we come back, as there are other stables in the area.