Departure Point
Traveler pickup is offered
We offer round-trip transportation service to all our travelers who stay in most hotels in the Riviera Maya (between Playa del Carmen and Tulum).
Some hotels in the Riviera Maya do not allow access to the property, so a meeting point will apply at the entrance or closest access.
For some hotels or lodging centers (located at the metropolitan zone) in Tulum, a meeting point applies due to continuous repairs on the main avenues of the city of Tulum and excessive traffic in the city, we provide the closest meeting points to your hotel;
We have 8 available: Súper Akí Tulum; Chedraui Selecto; Restaurant Camello Jr; Oxxo Veleta; Hotel Kore; Copal Tulum; Secrets Tulum Resort & Beach Club; Mistiq Tulum Condominium.
If your hotel is not listed, please contact us to arrange your transportation service.
NOTE: Pickup time varies depending on hotel location. Generally applies from 40 minutes in advance, to 10 minutes at the time shown on your ticket. For hotels further away from the center of Tulum it is possible that the pick-up time starts 1 hr 30 minutes in advance. The ticket time is the start time of the experience.
NOTE 2: Travelers staying outside the designated pickup area (Tulum to Playa del Carmen) should arrive at the closest meeting points possible.
NOTE 3: Travelers staying outside of this area can only participate on Mondays (subject to availability). The pick-up in cities like Cancun, to Costa Mujeres is at the meeting point, and an additional cost applies for the Extended Zone of 15 USD per person.
In your confirmation message that we send you 24 hours before the start of the experience, we will indicate the exact pickup time and meeting point.