Dolomiti Ski Tour: Super 8 Lagazuoi and 5 Torri from Cortina d'Ampezzo

☀️ ????⛷️ Auf dem Weg zur Tofane Bindung gerissen. Nach zahlreichen Telefonaten bei Paolo sofort Hilfe bekommen und der Tag war gerettet. 1000 Dank für super schnelle hoch kompetente Reparatur!! (Unter Verzicht auf die Mittagspause!)

Best ski hire in Cortina. Paulo and the team were extremely efficient, friendly and knowledgeable for all skiing related enquires. We had a great time thanks to them.

Terrible experience, I’ve never had to deal with such rude customer service in my life. My snowboard binding broke when I got off the lift stranding me at the top of the mountain (I was 3 lifts up at this point, at the mountain peak, with no way down). The lift attendant managed a miracle temp fix with his pocket knife to get me down the mountain. When I returned to the shop, I asked if could get a refund for just that one day of my reservation day since my day had been completely shot which I thought was a fairly reasonable ask. Instead, I was cussed at by the owner and told it was not their problem that the binding broke. Paolo, “the boss”, gave all of the following incoherent reasons why I didn’t deserve a refund: - “I fixed the binding in 3 minutes” - I was apparently somehow supposed to do the same at the top of a mountain without any tools, parts, or expertise - “You could have called us” suggesting he would climb to the top of the mountain to fix the binding and then promptly followed that with “obviously I’m not going to come up there and fix your binding” - “Whatever happens once you leave the store is your problem” washing his hands of all accountability for sending me up a mountain with faulty equipment - “These things happen and it’s not our fault. Our boots have been exploding because they’ve been sitting around unused since Covid” insinuating he’s sitting on a pile of shoddy equipment he knows is bad but continues to rent out anyways - When he finally conceded I was entitled to a “symbolic discount”, I asked how much to which he said “I’m the f***ing boss! I decide how much you get!” The next day I returned my gear and he said that he had reflected on yesterday and decided to give me 7 euros back…I would have preferred an honest slap in the face. After handing it to me he told me that I forgot to say “thank you”…