16 Feb 2024
We were a little disappointed to say the least with this trip. We seemed to have spent more time on the coach with pick ups and drop off than we did with the trip. The market was small and disappointing. We saw the picture used on the website and thought we would be near that surrounding area. As soon as we got on the coach our guide was suggesting we did a day trip by tram, as we would get to see more. That in itself made me realise the allocated time wasn't going to be long enough.
We were asked by the rep to put a review on, good or bad, so I am a little surprised by your response to previous people's views.
The chocolate factory was a short tour around a small museum and a short talk & video. I actually quite enjoyed this, however as others have said, a number of us saw a worker eat the chocolate as she was packing it! As you've suggested maybe they do need to check their cameras etc, as there were a number of the group who witnessed this, two families of four and a young gentleman with his parents. This was reported whilst we were there to the person running the tour. I think to insinuate that your customers aren't telling the truth, is not ideal!
An elderly woman and friend were left behind on the chocolate tour. They were deeply disappointed and when the guide was questioned she again tried to imply they had also been on it and in fact that they were not telling the truth either.
Trip wasn't the best and we've been on a number of trips with yourself and never had any problems previously.