05 Nov 2022
Transfer from airport to hotel was wonderful: prepared, very friendly, quick, comfortable etc.! 5 stars worth it!
Transfer back from hotel to airport was a nightmare: Shuttle was 25 minutes late (no reason provided, to be fair: we did not ask), luggage was not secured, so it slid back and forth, hit my son; then "by surprise" we got stuck in a traffic jam (+ another 25minutes more on top) and a few minutes later, the taxi had to stop due to a flat tire! Driver poorly spoke English and we just understood that another taxi might come. 15 minutes later, the new taxi arrived, and both drivers started to yell at each other, while our time to get the flight was running.
Long story short: Yes, 15 minutes before the regular departure time we made it to the gate with a lot of luck.
But to get there was horrible. You might want to call it bad luck, but I wonder which incidents could have been avoided and/or could have been communicated and handled way better.