03 Jan 2022
Tour guide that was supposed to provide tickets disappeared and answered no emails or messages and didn’t pick up phone prior and on the day of the event itself. Spoke to Burj Khalifa staff themselves and they advised the tour operator had not even purchased the tickets we paid for 3 weeks prior therefore we were not allowed in as attraction was already at capacity. Total waste of time and effort and feel very disappointed as paid for attraction that was never booked with the attraction itself. Not one single response from the tour operator therefore I call this fraudulent!