05 Oct 2025
Tour guide was wonderful under the circumstances. They canceled our original start time and combined us with a later group. There were far too many of us (27). The pace was quick, which made taking photos inside the palace difficult. The tour guide was working with equipment that kept failing and he had to spend extra time connecting people so they could hear him. A few people have up and left the tour early. The walking tour felt more like a sprint, your guide kept getting calls from the main office telling him to speed up a they arranged for him to meet another group to get them into the Prado. He had to spend extra time getting them situated as most did not download an app needed for their self guided tour. Finally he returned to our group and we entered the museum. Again, the place was too quick and we felt like we were missing much of the artwork. At no fault if his, we also departed early as we felt rushed through the beautiful museum. It's clear they didn't have sufficient staff to handle the amount of business.