Halong Aclass Carina Cruise 1 night experience on Bay

Very well scheduled cruise, multiple activities keep the days full. The food and staff attitude, as well as the guiding explanations are top notch. Additionally, they were very flexible in helping us book an alternative return trip and overall supporting our arrangements. Overall, we had great time and were left with very positive impression. Unfortunately, some issues were present in the quality of the accommodation as well as the overall transparency from the staff. I will focus on two specific issues. 1. We originally booked Carina cruise, but ended up doing the Stellar cruise. While the itinerary is the same, the size of the boat and cabins is quite different. No communication whatsover was made to us about the change - I guess they were hoping we won't notice. 2. The room had a broken pipe in the floor or something, and there was a constant leak on the floor. The staff tried to convince us it's from the rain and can be moped up, but when it got wet again they offered us two options - either move to another cabin (lower deck, smaller windows, the 'deluxe cabin'), or put towels on the floor to soak the water up. At this point they also told us that our original cabin was actually the 'premium cabin', upgraded from the 'deluxe' we had paid for. I didn't really bother getting into the argument that 'deluxe' cabin on the pictures of Carina cruise looks more like the 'premium' cabin on Stellar. We ended up staying in the original room, and soaking up the water and changing the towels a few times. We also got our drinks bill (about 20 USD) waived at the end in apology. Again, despite the somewhat negative review above, we had a very positive experience. Please consider this review as an encouragement to resolve a couple of final issues, without which the trip would have been perfect. The staff did overall great job trying to make the best of the situation, but I couldn't shake the feeling that these mitigations have been employed many times instead of fixing the root cause.

The crew are very friendly and the dishes are quite delicious. The facilities and services provided also quite good thank Luca alot

船公司A class 很專業，服務人員很親切，船上的食物也很好吃，行程安排很妥當，大船接小船很順暢，工作人員很注意每位參與者的安全，都會協助攙扶及提醒穿著救生衣。我們的導遊是Viet，很幸運可以遇到他，他很親切也很熱心，在介紹景點以及講解歷史都很專業，很願意解決所有人的問題，也會像朋友一樣的關心大家。第一天的其中一個行程，因為到了目的地人潮太多，Viet & A Class馬上決定更換地點，讓我們可以好好享受當地的風俗民情及風景。非常推薦A Class cruise，也覺得Viet是個很專業卻沒有架子的導遊。