08 Jan 2020
City Cruises ruined the beginning of our New Year's Eve with their terrible organization and customer service. Staff was extremely unprofessional and rude at times. They caused us to miss the boat cruise we paid for because of their lack of organization. We were put on a cruise with a ton of kids and bad music, which is not what we paid for. This was all after waiting (standing) outside in the cold for 1.5 hours waiting for the cruise to leave and trying to communicate with the incompetent employees. Awful experience.