30 Aug 2023
Booked this trip from TripAdvisor site. It states this activity is good for ages 0 to 99. I booked it for myself my wife and our 8 year old. When we arrived the morning of the tour on June , told the guide that my son was not a strong swimmer and that I was a bad swimmer. The guide said that for safety reasons we should cancel. We would in the open ocean in 15ft of water with no life jackets. If my son or myself fell off he would have to jump in save us and that could be traumatic to all. I agreed, I called the company right there on the spot. The office in Hawaii agreed and said a full refund would be issued in 3 to 7 business days. It is now August 30th, 2023 and no refund has been issued. The company behind the tour Viator has not issued a refund and says that the only way to cancel and get a refund is to cancel 24 hours in advance. If the advertisement says good for ages 0 to 99, most babies aged 0 to 5 don't swim in the open ocean. This advertisement is false and the company doesn't care or respond.