31 Mar 2023
We used this company for transfers both to and from the airport. So we will do both reviews at one time. The pick up/meet and great at the airport was a total disaster. Our flight was supposed to arrive a 1240 in the morning (right after midnight) Flight was about half hour late, but we were at baggage claim at 125AM. We got a call from the driver saying he was running late but would be there "shortly" Apparently his idea of "shortly" and mine are 2 different things. He told us where he wanted us to go to meet him. . So another 15 minutes goes by and by this time we are about the only people in the airport. All waiting drivers are gone. So I called again and found out he was still 20 minutes away. When I told him that I paid good money for this service and was not happy, he tole me "it is not my fault" WOW... lets see here. there are 2 parties here, the traveler and the company. I know it is not my fault. The flight was a little late but by this time it was 2AM, an hour 20 minutes after the plane was supposed to land. So if it is not my fault, and lord knows there was NO traffic to delay the man, whose fault is it?
The ride back to the airport was a little better. He was on time but the car was filthy. So aver all (as a travel agent) I feel I am being kind giving this company a 3 stars