18 Feb 2020
Before we even left the UK the Viator operator managed to get the city in India we were staying in wrong. Nobody responded to my emails pointing this out, but I managed to sort out out with the local tour operator.
On the day of the tour itself I was told the pickup time would be 9.30 as posed to 10.00am not a problem At 8.00am was told it would be 10.30 which could have made me miss my plane. Was told no problem would be 10.00am with a new guide who duly arrived at 10.45am, but promised we would be back by 1.00pm in time to catch our plane.
Guide then commenced a series of visits to things not listed in the tour program until we reminded him of our time constraints then we got back on the tour. At 12.30am we pointed out that google maps said we were 45 minutes away. The guide still said no problem we would be back at the hotel for 1.00pm at 1.30pm we were still 15 minutes away when the car filled with smoke and the police pushed it to the side of the road. We got back to the hotel at 2.15 and had at considerable cost to arrange a later flight.
This was compounded by our other Viator tour the previous day had been cancelled without explanation the previous day at 90 minutes notice, leaving no time to arrange an alternative.