22 Feb 2023
We rented a vehicle from Thrifty on February 12th at Sky Harbor and through slight of hand at check-in ended up paying $244,93 plus 15% tax for lost damage waiver (coverage I personally have on my insurance). I told the attendant that i did not need it. However he charged me anyway and did not show me a sign contract, simply printed a form and put it in a folder. I did not think much about as i assumed that upon return on February 19th that i would be printed off a receipt with all charges shown. When we went to pick up the Nissan Rogue it was full of scratches and dents. We asked the attendant to walk around and do a write up (it was Super Bowl weekend and there were not many vehicles around). He flippantly told us to takes photos as evidence (very unprofessional). Upon our return on February 19th, the attendant in the garage told us that they don't print out invoice/receipts like they used to but will email the invoice. being trusting and time challenged we didn't think that this was a problem. Upon receiving the invoice by email the next day with the charges, we now see it as a set up. Recommend to all travelers to Phoenix, stay away from Thrifty at the airport.