13 Jul 2023
We were very disappointed with the tour package we picked. It was not stated clearly that we would need to download the audio tour on our phones until we received an email the night before. We were not equipped with headphones for our phones and had to purchase. It didn’t end there, we couldn’t download the app past 70% so needless to say we could not get the audio to tour the Louve (which is a must for what there is to see).
So this tour package also included tickets to climb to the top of the Arc de Triumph. Well, the tickets that were emailed to us were not valid for use. The booth operator at the Arc was extremely helpful and tried to help us download but the downloaded tickets were still not valid. We had to return to the back of the line and repurchase. I am hoping to receive a refund for that part of the tour and for the Louve (or at least partial - tour operator has yet to respond).
I would recommend going directly to the source for tickets and not throw a third party.