Private Tour: 10 Days Pyramids ,Nile Cruise & Hurghada by Air from Cairo

Consiglio vivamente questo tour, ben organizzato e con guide preparate e sempre a disposizione. Waleed, la nostra guida per i 4 giorni da Aswan a Luxor, era molto preparata ed ha saputo trasmetterci la sua passione per la storia dell'antico Egitto. Gli spostamenti sono stati gestiti in maniera impeccabile.

I have traveled to over 50 countries over the past 20 years. I can say with certainty that Reflections Travel is the worst travel agency experience I have ever had. I encourage tourists to avoid this company at all costs if you would like to enjoy your vacation. I also encourage tourists to look more deeply into Reflections Travel's different tours and reviews (including those with one star) to get a more holistic view of this company and its shortcomings. To sum things up, we booked the Private Tour: 10 Days Pyramids, Nile Cruise & Hurghada by Air from Cairo in December 2022 for travel in April 2023. From the time we booked our tour to the last day of our tour, we were never given an itinerary of the 10 day tour. Instead were told that Reflections Travel was in high season, the office was closed, or they were short staffed and this is why they could not/would not provide us with this information. We were told that the tour would follow the itinerary listedTripadvisor. We had to call Tripadvisor several times to receive a minimal response from Reflections Travel. Once we were in Cairo, we were not communicated with regarding when the tour started, who was picking us up, what time we were going to be picked up, or where we were going. The onus was on us as guests to message in the Tripadvisor app or via what's app. Even with our many attempts, we were often ignored and not given a response. Reflections Travel contracts with separate freelance tour guides throughout Egypt, so we had different drivers and tour guides every day of the tour. This would have been fine, but the tour guides also had no information about what was on our agenda for the next day, so we were still left in the dark about itinerary until the last minute on a daily basis. Once we were told we were flying to Luxor and then later found out we were actually flying to Aswan. Another time, we were told our guide would be Shaimaa over what's app, we were told our guide would be Taye over the Tripadvisor app, and our actual guide that showed up was named Omar. There was complete disorganization and miscommunication or lack of communication throughout our tour. The tour was not private. It is advertised as private and we booked because we wanted a private tour. We did not get a private tour and others joined our group. The meals that were listed as included simply were not included. My mother, who I traveled with, has diabetes. More than an inconvenience, this was a health hazard when we were told we would be offered breakfast, and then we were not, and we were touring for a full day in 104 degree heat and she felt faint and ill. The sites that were visited were sometimes visited on different days, and most of the visits were not the length of duration listed on the website. Sometimes, a guide would try to fit two days of site visits into one day and every visit would be rushed and cut short. Overall, Reflections Travel was extremely disappointing. Tourism is the largest industry in Egypt. We would recommend doing your research and choosing a tour company with a large number of reviews that are all four or five stars. Avoid Reflections Travel at all costs if you would like a relaxing and enjoyable vacation. We wish we had.

This trip started good with guide Amir for Cairo. He speaks good English and explained sites in Cairo. Few unnecessary stops in Cairo in shops. There was another person Ahmed Hassam from this company who was supposed to help with stay in Cairo. He sent car to go to Cairo airport that got lost in directions and we were late to flight to Aswan, barely made it. This guy sent us wrong tickets back to Cairo for last day in Cairo. In Aswan guide Ayyad was in charge. This guy can not speak english through he explained history as much as he could. He can not type text in English or follow simple directions or answer questions in English. This company is a bad tourist company. They show one schedule and follow another at their will. They put us kn cruise one day before schedule and that messed up whole program. We ended up for some attractions at 8 pm and had to go at night to see them. This tour schedule has a optional tour in middle in Aswan and you can either stay in hotel or pay large unreasonable amount for trip to Abu Simbal which is the main attraction. After paying also they did not get a private car as promised. Had to go in crowded bus that was delayed by 2 hours. The cruise quality was terrible - no TV and no wi-fi - leaking toilets and bad food. Other cruise ships were much better but this company put us in poor cruise. After cruise Luxor which is main attractions was split into wrong times and days. Finally we thought we will be okay now after cruise schedule mess up but again car to go to Hurghada was missing for 2 hours and wasted whole day in road trip reaching resort in Hurghada at night. The resort in Hurghada was good. The flight back to Cairo was supposed to be in morning but they put us on flight in evening wasting whole day in Hurghada where we had to check out at 12p. Ahmed Hassam had one job to manage trip in Cairo but he messed up again on last day. Sent wrong driver to pick up in Cairo airport only to find out that there was no room reserved in hotel in Cairo. Again after calls he got reservation settled in Passage hotel that had no food and dirty small room. Overall, though Egyptian sites are great, this tourist company spoiled it with unpredictable schedules and changes and mistakes. Their main contact person Goergina does not respond to any questions. Poor communication from beginning was a sign that we missed and ended up with this company.