Medio Día de Kayak en el Lago Llanquihue

Fantastic experience the instructors super professional and friendly. Great equipment and felt very safe the entire time

We did the 1/2 day kayak trip with KoKayak near Puerto Varas. Despite being clear that we were specifically looking for a kayak trip on the main lake they failed to read our messages properly and we ended up at the small laguna nearby which we would not recommend unless you just want to try out kayaking. There is very little to see there. We are travelling on a budget and had been saving up to do a kayak trip somewhere special. We specifically wanted to kayak on Lago Llanquihue so we asked the company before booking if they would be going to the lake on the day we were booking for rather than the small laguna option which we were not interested in. They said they would but on the day we were taken to the laguna and told the lake was not an option. When we complained afterwards the company said it was a misunderstanding and it was our fault for booking a trip with two different options. We politely requested a partial refund since we had not been given the trip we asked for (and which they said they would be running) but they refused. The guide we had on the day was good but we did not enjoy our trip that much due to the location and are really disappointed with the company and their failure to either communicate properly in the first place or to rectify the situation for us afterwards. We regret booking with them, are disappointed to have spent the money on a poor experience in an otherwise beautiful area, and can't recommend this trip.

Excelente experiencia, un lugar tranquilo, bellísimo, Paola nuestra guía sabía un monton de la flora y fauna del lugar, nos iba explicando todo haciendo la experiencia muy enriquecedora. Habla ingles y español muy fluido con lo cual todos entendimos lo que nos indicaba. Realmente lo recomiendo!