12 May 2024
Experience was less than satisfactory
Tour time was changed from 11:30 am to 1:30 pm with a promise to include St. Peter’s Basilica. We were advised to come at 11:30 am which we did. We were then told that St. Peter’s would be after the Museum& Chapel tour. We were reassured that the museum & chapel tour will finish by 3:30 pm.
We did not get to the museum till 2:15 pm.
We had arranged for a ride to and from our ship and paid for the tour to enjoy a visit to the Sistine chapel. We never got to the Chapel, the main reason for our trip.
Viator representatives rejected my request for a refund and did not even respond to me.
Shameful indeed.