04 Jun 2024
My business travel was cancelled last minute by my employer. I attempted to cancel my Viator booking for private transfer, realizing it was within the 24 hours needed to cancel. The request was relayed to the vendor and denied. I understand that the policy was to cancel prior to 24 hours, but given the vendor's lack of understanding and inflexibility I will not be using them when I reschedule my trip to Kigali.