03 Nov 2024
I have booked several viator tours for myself and as gifts. I have always been so impressed with kind, intelligent and caring guides. This tour should have been the highlight of our London trip but it was the opposite because of a very negative, uninformative, uncaring guide. Our guide Dolly started our journey barking at another guest to move out of her seat & ended it by scolding us for booking a tour with too many stops. Golden Tours used a 48 seat bus for 12 passengers going into small villages. A young boy & his sister were left behind twice without an effort to locate them. Meeting points & times were unclearly communicated. The driver & guide badmouthed their company & staff the two hour drive back and because there was no background music we were forced to listen. Any information given by Dolly was then repeated by the sites guide. Even when we arrived at the bus early we were yelled at to hurry and told we were going to be the cause of a police fine. This woman should Not be a guide. As hard as we tried to enjoy our day, her negative demeanour ruined it. I will think twice before I book again.