05 Sep 2023
We can’t review the tour because we couldn’t find the meeting location. We were there - but never found the tour guide. Despite really really trying! We tried contacting the tour operator but never got through. Then I confused myself and we ran to another location (wrong location). Viator won’t refund our money - they say it’s our fault for not finding the guide.
We’ve taken many many viator tours. All have been good. This was our first bad experience. But I will say I’m disappointed in how Viator is handling it.