28 Jul 2025
Myself & my partner went rafting for the first time with this company, and it turned into an absolute nightmare. The guide was completely careless, rushing us through safety instructions and ignoring the fact that everyone on the raft was clearly nervous and inexperienced. During one of the rapids, he gave a late command, and our raft lost balance and we all fell hard inside the raft – breaking my toe in the process.
What made it worse? The guide acted like it was was totally normal and no one's fault. Thankfully, we had the whole thing on video, which clearly showed the guide’s negligence. Only after we showed them the footage did the company agree to cover our medical expenses. No apology, no responsibility taken until we had proof.
This could have been avoided entirely if they took safety seriously and trained their staff properly. My first rafting trip turned into a hospital visit, and I wouldn’t wish that on anyone. Think twice before booking any sporting activity.