03 May 2022
This year was my fifth or sixth Camino consecutively undertaken in recent years , apart for the two years of Covid disruption and postponements. Each trip was expertly and perfectly planned from beginning to end by Camino Ways. Customer service at Camino Ways has been exceptional the staff have always been polite helpful and particular to plan and execute each trip with my individual needs Incorporated at each stage. Telephone conversations have always been immediately confirmed by email. Several weeks before each trip, emails were received with my individualised schedule, hotels, details of luggage transfers, contact numbers and all the information that is needed. Each time I have contacted the customer services, they have reinforced to me that if there were any concerns or question that needed answering that I was to contact them without hesitation. Each of the hotels i have stayed at were convenient to the Camino, the staff were helpful and the rooms and facilities clean and comfortable. Meals were of a good standard and individual diets catered for. My luggage has always been transferred and at the hotel prior to my arrival. During the Covid disruptions, when trips had to be be postponed, the staff in customer services were exceptional, rescheduling, cancelling and rebooking and amending my trips without any hesitation. Personally this occurred several times and at each time there was no hint of irritation or impatience. I would recommend Camino Ways to anyone contemplating this holiday, the staff have the expertise and knowledge to meet all individual needs.