13 Aug 2022
DONT BOOK Activities using Viator ! Viator sells what they do not have, the underlying service provider referred in your booking and tickets never got informed and they do not even work with Viator. Even worst, Viator has never responded to me when requested a refund of the activity we never took because nobody showed up at the meeting point. This is really terrible! It has never happened to me when booking online and certainly I never expected this to happen while using Viator/ TripAdvisor. in addition , I only realize the same experience has happened to other travelers when I looked for specific reviews of viator in TripAdvisor. they took my money and now good luck to get it back!!