02 Apr 2023
I would have given it No Stars but that was not available. We paid for our trip and turned up for the tour but no one was at round and spent 40 minutes plus stressing we’d got the wrong location. The weather at the time was calm if cloudy. We only found out the gro was cancelled when we contacted the booking agents Get Your Guide who advised that due to bad weather the tour was off. That may have been the reason but a total failure to inform us was extremely disappointing for us and meant we were left adrift. We have asked Get Your Guide at what point it was cancelled but have not had a reply. The fault lies with either the agent or the tour company who at the very least should have had someone meet us to inform the trip was off. Exceptionally poor service and alas won’t ever book with PA in future and are not inclined to use GYG either. We have found other operators much more reliable.