29 Nov 2019
I am a travel agent from New York. My company specializes in planning itineraries with private tour guides in each city. I have personally toured with Rossella and sent clients to tour with her. She is smart, warm, knowledgable, and flexible.
Just last week, my cousin and his new wife visited the area on a cruise (their honeymoon). The ship's itinerary changed at the last minute and they ended up going to Livorno a day later than originally scheduled. Rossella had already seen the change and made arrangements to switch the tour day before I even called her to tell her about the adjustment.
Rossella picked them up in Livorno (she drives a new, clean Mercedes mini-van) took them to Florence, then gave them a private cooking class in the mountains (they made fresh pasta and tiramisu), and finally, took them to Pisa on the way back to the ship. It was a very full day and they had a great time.
Rosella is the first person I will contact whenever I, or a client is going to visit Tuscany.