23 Nov 2023
We booked a trip last minute whilst in Bulgaria, Varna but unfortunately we were taken to the wrong port, so I heard. We tried on several occasions to reason with the operator and help them understand our problem but to no avail. Each time I tried to call I would be asked to call again and I bet they were just buying their time to ensure the funds had been released from my bank. Even though they had promised to give us vouchers now they are no longer reachable. I feel this is so bad business practice. I regret 100% why we had a last minute booking and for £226, this is no easy money.