15 Mar 2022
Run, do not walk, away from Carmel Car. Read the reviews and trust that this is a garbage and untrustworthy company. After reading reviews I was getting very nervous about using Carmel, but I was able to get in touch and have our ride 'confirmed' a few days before the trip.
Upon arrival to EGE/Vail we spent about an hour just attempting to get in touch with someone from Carmel. After being placed on hold and hung up on 4 times we finally got through to dispatch to be told they did not have a car for us.
Carmel apparently does not own the cars, they just take your money and attempt to find a driver or company in the area to contract out the ride. Apparently all the drivers wanted too much money so they could not get us a car. I am not sure how a company can operate this way. The worst thing is that they knew they did not have a car for us, but for some reason did not reach out ahead of time so we could at least make alternative arrangements.
In addition I am getting the runaround getting my money back because it was booked through Viator. What a massive mistake. If a company last minute cancels on you they should be going out of their way to get your money back.
TLDR: Arrived to airport, no car available, had to overpay for last minute transport, having trouble getting refund. BAD COMPANY.