18 Apr 2025
Nexus partnered with WestJet to transfer passengers on all inclusive trips from the airport to resorts and vice versa.
We got pick fine at the start of our trip and brought to our resort (Bahia Principe Sian Ka'an), but our pickup at the end of our trip from the resort to airport never happened.
Nexus didn't show up at the agreed time and didn't attempt to communicate with us or the other couple waiting. After a lot of effort we found out their vehicle broke down but they didn't bother to call or connect us to tell us. Even worse there seemed no urgency to route an additional vehicle (apparently there was one 30-45 mins away, but they couldn't say where or exactly when it would arrive). In the end after an hour of waiting they advise us to take a taxi (~$US90) to airport and ask Westjet to reimburse us. Date: April 5ht, 2025.
Do you think Westjet will do this? Unlikely - between Westjet and Nexus they seem happy to take payment, but getting the service you paid for? Hasn't happened.