14 Sep 2023
After I changed time of meeting on Viator website and got confirmation by email, the change never reached the office. They still had old time and scheduled the guide for original time. Nobody met us and after loosing 30 min on the phone with them, we hired a local guide and proceeded with the trip. They deny clumsy handling and I tend to keep the cost of the tour fir 4 people, claiming they “investigated” the issue but they never provided the proof of their findings.
Takeaway: don’t trust the website and call the office for changes, always! We’ll continue the dispute through credit card company. Viator should do better!