31 Jul 2025
This review is primarily about the customer service with a private tour that we booked for Zhang JiaJie. Andy was very proactive before the trip to collect all our information. And arranging our airport pick up. Unfortunately some unplanned and unexpected weather events led to us having to cancel our trip. We were stuck in the Beijing airport for nearly 24 hours due to weather. Andy was on the phone and WhatsApp with me at midnight trying to help reschedule our flights. Ultimately I was not able to make it to Zhang Jia Jie. Andy and his local team worked hard with Trip Advisor to get us a partial refund even though the policy stated refunds were not available for cancellation within 24 hrs. They were kind and friendly to deal with. I hope I will get an opportunity to take a tour with Andy and his team sometime in the future.