30 Aug 2025
Subject: Disappointing Experience with Ticket Policy at Coco Bongo, Punta Cana
Dear Coco Bongo Management,
I hope this message finds you well. I am writing to share my recent experience with your establishment in Punta Cana, which unfortunately was quite disappointing and frustrating.
I purchased tickets online for my wife and sister for the Labor Day weekend, anticipating a memorable time at your venue. Regrettably, I was unable to join them on this trip. The vouchers, printed out with the names of my wife and sister, were presented at the entrance with great excitement. However, they were denied access solely because they were not the original purchasers of the tickets.
This situation raises a significant concern: why are tickets sold online with the purchaser's name printed on the vouchers if access will be denied to anyone other than the original ticket buyer? This policy not only caused undue stress to my family but also reflects poorly on your business practices.
Moreover, when I contacted the 24-hour contact center to seek a resolution or refund, I was simply told that no refunds would be issued. This was disheartening, especially considering we traveled to the Caribbean to support the local economy and contribute positively to tourism.
Based on this experience, I would strongly advise potential visitors to purchase tickets in person to avoid similar problems. Unfortunately, I cannot recommend Coco Bongo to others until this policy is reconsidered to accommodate more reasonable access and refund options.
Thank you for your attention to this matter. I hope you will take steps to improve your customer service and ticketing policies for future patrons.