29 Mar 2025
We had booked to go at 11am in the morning and had showed up on time but was told we were too late even though people were still queuing to get on. They had closed the gates early. When we went to talk to the receptionist she said she could try and get us onto the 3pm trip. We waited hours and were told we could join the 3pm trip. As we got to the boat from the reception they told us we couldn’t? Even though the receptionist had been communicating with someone on board and ‘Sergio’ said we could. While waiting we noticed that they kept the gates open past the times they said they would close it. Allowing people who were late to enter. But didn't do it for us?
Overall the experience was awful and no one knew what was going on. There is no organisation or system. They just do what they want, when they want.